In order to complete an return:
Please include a letter or note in your return that includes:
- Item(s) you want returned
- Address to send shipment back (contact firstname.lastname@example.org).
- If possible, also include the original packing slip, which serves as your receipt.
We recommend all shipments be sent back are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. Green Witch Creations is not responsible for packages not received if sent via a non-traceable carrier*
- We do not accept C.O.D. parcel*
Once your item is received your order will be processed and sent back. Returns are typically processed within 5-7 business days of them being received.
If the item(s) you are returning require a balance due or credit refund, we will use the original card or payment gateway we processed in order to complete the transaction.
Shipping is NON Refundable
You must pay for your own shipping to return a product.
Once your return shipment reaches our warehouse, we will contact you to confirm the return. We will then process the refund for the full amount of the item and any applicable tax back onto the original card used to purchase the product. At any time during that process we will be there to help answer questions.
For faster processing, updating refund information, or any other inquiry not listed here, please email Alison@GreenWitchCreations.com