Our hours of operation for both shipping and customer service are Monday through Friday, 10 a.m. to 8 p.m. Mountain Time, excluding weekends and major USA holidays. Orders process for 3-5 days and will ship 5-8 business days after you order. This does not include the time spent in transit!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time. We require a physical address, as USPS does not ship to PO Boxes. Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
- Free Shipping: 14 – 28 Business Days
- USPS Flat Rate Shipping: 3-5 Business Days
- USPS First Class: 7-10 Business Days
- USPS Priority Mail: 5-7 Business Days ($100 worth of insurance included)
(Does NOT account for time spent at customs, border inspection facilities, etc):
- Priority Mail: 4-15 Business Days (APC Postal Logistics, $100 worth of insurance included)
- FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
WHAT ARE SHIPPING COSTS?
ALL SHIPPING IS FREE IN THE USA!
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
To return products you must pay to ship it back to us and we will give you a full refund on the product only.
Customers can track their shipments at www.m.usps.com/m/TrackConfirmAction
We do ship internationally, however, there are absolutely NO returns or exchanges on international shipments. Please email Alison@GreenWitchCreations.com to process international orders.
PLACING AN ORDER
When you add an item to your shopping cart, you may either continue shopping or proceed to the checkout. Checkout involves 4 simple steps: Billing, Shipping, Payment and Order Confirmation.
Once we have received your order, you will receive an email acknowledging the details of your order. This email is not an order confirmation but rather recognition that we have received your requested order.
Please note that this does not guarantee the availability of the merchandise and that ALL ORDERS ARE SUBJECT TO AVAILABILITY. Although we make every effort to feature in stock pieces in our boutique, occasionally we may sell out of featured items. If we are unable to complete your order, you will be notified via email within 5 business days and will not be charged for orders that cannot be fulfilled.
ONCE AN ORDER HAS BEEN PLACED, WE ARE NOT ABLE TO MODIFY OR CANCEL YOUR ORDER. We reserve the right to decline your order in the event that we are unable to obtain authorization for payment, there are shipping restrictions for a particular item, or we do not have the item in stock.
Items in your shopping cart are not reserved and may be purchased by other clients.
We currently accept payments by Visa, MasterCard, American Express, Square, or Paypal. Payment will be debited and cleared from your account upon order confirmation. In filling out the payment requirements, you confirm that you are an authorized user of the credit/debit card. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of the credit/debit card rejects authorization of payment to Green Witch Creations, we will not be held liable for any delay or non-delivery.
Green Witch Creations does charge sales tax on all products. Services do not have any sales taxes.